IT360° - TOTAL COVERAGE.

TOTAL IT SUPPORT & MANAGEMENT FOR A FIXED MONTHLY PRICE - IT'S THAT SIMPLE.

Our flagship service, IT360° - TOTAL COVERAGE, provides your company with all of the benefits of an internal IT department for a fraction of the cost of staffing one yourself. We reduce the business impact of failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection, applications, and hardware. When you entrust the management of your important IT resources to us, we look up this as a partnership..

PROGRAM ADVANTAGES:

Lets you focus on your business: We are your technology watchdog, enabling you to focus on your core business activities instead of managing a network or its problems.

Reduced network downtime through proactive maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

A single monthly price for superior network care: No more guessing what IT support will cost. Receive guaranteed predictability of your IT support costs and avoid high emergency fees. One monthly fee covers all support.

PROGRAM FEATURES:

Unlimited Help Desk Services assist your employees with any technology problems or questions that they have, and remotely resolve PC performance issues they may be experiencing.

Unlimited Emergency Support ensures the utmost in network stability and reliability. Your single monthly price covers all network, server and PC support.

Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally and improves reliability and security.

Email Performance Monitoring of every device and system connected to your email service. We stay constantly aware of the email experience.

Management of Your Backup Solution protects you from data damage or loss. We monitor, manage and test your custom data backup plan, as well as re-evaluate the plan to verify it is optimized.

IT360° TOTAL COVERAGE INCLUDES:

  • 24x7x365 Network Monitoring
  • Complete Network Administration
  • Critical Services Automatically Restarted
  • Immediate Alerting if trouble is identified
  • Automated Trouble-Ticket Generation using our State-Of-The-Art Trouble-Ticketing System
  • Automated Escalation Process to ensure that no ticket slips through the cracks
  • Patch Management keeps each system updated Proactive & Well Planned Services
  • Monthly Reports of Work Performed & Network Health Status
  • 24x7 Help Desk Phone Support
  • Onsite Support As Needed
  • iPhone/Blackberry/Smartphone Support
  • Parts Replacement

Stop leaving your vital business resources in the hands of hope. To learn more about IT360° Total Coverage, contact us to setup a complimentary meeting to assess your needs.

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Impact Technology Solutions
2005 Valparaiso St. • Suite205
Valparaiso, IN 46383

Toll Free: 877.262.9140
Fax: 877.706.3567